Poor customer service of Amazon India

I ordered the product CrossBeats Wave Waterproof Bluetooth Wireless Earphones For Mobile With Mic And Carry Case(Black) during prime day sale in July on 16th July 2019 but the received product is having issues(noise) and same already communicated to Amazon customer service team on 31st July 2019 during the return/replacement window.

But now I am getting response from the amazon India as item not eligible for replacement. This is highly disappointing on Amazon customer service team, since I called during the return window time frame only and even dropped multiple emails. Now Amazon customer team are denying return of this defected product and giving lame replacement/return policy excuses.

This is pathetic customer service from Amazon and has left a bitter taste to swallow. I have ordered many products from Amazon India in the past and is prime member, but this is simply not justified act from the amazon customer service team.

Please buy products from amazon India at your own risk guys. Since they have very stupid return policies.

You may read the entire review of the CrossBeats Wave Waterproof Bluetooth Wireless Earphones by clicking here.